Cookie Policy

This Cookie Policy explains how Neverland Casino (officially branded as Hard Rock Neverland Casino) uses cookies and similar technologies when you visit our website and related online services. It also explains the choices you have, how those choices may affect your experience, and how to contact us with privacy questions.

Neverland Casino is a free-to-play social casino. Any references to Coins, Diamonds, or other in-app items refer to virtual currencies used for entertainment only, not real-money wagering, and there is no cash-out functionality.

What cookies are (and why websites use them)

Cookies are small text files that a website places on your device (like your phone, tablet, or computer) when you visit. Cookies help the site “remember” information about your visit, such as your preferences, whether you are signed in, and how you use pages and features.

Some cookies are set by us (first-party cookies). Others are set by service providers we use (third-party cookies), such as analytics, security, or advertising partners.

How we use cookies to power your experience

We use cookies and similar technologies to:

• Keep the website working correctly and securely.
• Help prevent fraud, abuse, and suspicious activity.
• Remember your preferences (like language, region, or consent choices).
• Understand how visitors use the site, so we can improve performance and navigation.
• Measure the success of content and campaigns, and limit repetitive ads where applicable.
• Troubleshoot issues, such as pages loading slowly or features not working as expected.

The types of cookies we may use

Different cookies do different jobs. Here’s a clear breakdown of the categories you may see on our site.

Essential cookies - required for the site to work

Essential cookies are necessary for core site functions, like page navigation, security, network management, and enabling features you request. Without these cookies, the website may not function properly.

These cookies typically cannot be turned off in our systems because the site depends on them. You can still block them in your browser settings, but parts of the site may break or become unavailable.

Functional cookies - preferences that make things smoother

Functional cookies help the website remember choices you make, such as:

• Your preferred language or display settings
• Saved form information (where appropriate)
• Whether you have dismissed certain notices

If you disable functional cookies, the site will still work, but it may not feel as personalized, and you may have to reselect settings each time you visit.

Performance and analytics cookies - helping us improve speed and usability

Performance cookies (including analytics cookies) help us understand how visitors interact with our pages, which features get used the most, and where users may run into errors. These cookies produce aggregated insights, like which pages load slowly or which links players click most often.

We use this information to improve site speed, content layout, and overall usability. Disabling these cookies may reduce our ability to spot issues and improve the experience over time.

Marketing cookies - relevant promotions and ad measurement

Marketing cookies may be used to show you more relevant promotions, measure advertising effectiveness, and help prevent you from seeing the same ad too many times. They may also be used to understand whether a marketing message led you to take an action, like visiting a specific page.

If you disable marketing cookies, you may still see ads, but they may be less relevant, and certain ad-related features (like frequency control or measurement) may not work as well.

Similar technologies we may use

In addition to cookies, we may use similar technologies such as:

• Pixel tags or web beacons, which help measure page views and campaign performance.
• Local storage or SDK tools (where applicable), which help store preferences or support security and performance features.

These technologies generally serve similar purposes to cookies, and your choices in your browser or device settings may affect them.

Third-party cookies and services we may rely on

Some third parties may place cookies on your device when you use our site, because we use their tools to support operations like analytics, security, customer support features, or marketing measurement.

Third-party cookies are governed by the third party’s own privacy and cookie policies, not ours. We encourage you to review those third-party policies to understand how they collect and use data.

If you want to learn more about our platform and what to expect from our experience overall, you can also visit our internal page: Neverland Casino.

Your choices: consent, cookie banner settings, and opt-outs

Where required, we will ask for your consent before placing non-essential cookies (such as analytics or marketing cookies). If our site displays a cookie banner or preference tool, you can use it to accept, reject, or customize cookie categories.

If you change your mind later, you can update your cookie preferences through the same tool (if available) or by adjusting your browser settings, as described below.

How to manage, disable, or delete cookies in your browser

Most browsers let you control cookies through settings, including the ability to delete existing cookies, block all cookies, or block cookies from specific sites.

Here’s what you can typically do in your browser settings:

• Delete cookies already stored on your device.
• Block cookies entirely, or block third-party cookies only.
• Set your browser to alert you before a cookie is placed.
• Clear cookies automatically when you close the browser (in some browsers).

If you use multiple browsers or devices, you will need to update your settings on each one.

What happens if you disable cookies

Blocking or deleting cookies can change how the site behaves. For example:

• You may have to reselect preferences each time you visit.
• Some pages may not load properly or may load more slowly.
• Security features may not work as intended.
• Certain tools, forms, or settings may not save correctly.

If you block essential cookies, some parts of the site may not function at all.

Children’s privacy and age expectations

Our services are intended for users who meet the applicable age requirements. Neverland Casino is intended for adults, and players must be 18 years of age or older to use the app. We do not knowingly use cookies to profile or target minors.

Policy updates and how we notify you

We may update this Cookie Policy from time to time to reflect changes in law, technology, our services, or our business practices. Updates will be posted on this page with a refreshed “Last updated” date.

Last updated: July 31, 2026.

Contact us about cookies and privacy

If you have questions about this Cookie Policy, cookie choices, or privacy-related requests, contact us at customercare@neverlandscasino.com.